Terms & Conditions
Revised Covid-19 Amendments:
As Covid-19 continues to restrict travel for our customers we would like to extend some relief by easing our cancellation polices. These amendments will be applicable for bookings between November 1, 2021 – April 15, 2022. These changes will be automatically updated on any existing booking made for the 2021/22 winter travel season.
Reservations are strongly recommended for travel during our busy summer and winter months. This will ensure that your place on a guided trip is secured or that your equipment and driver are ready for you upon arrival. We will need to know the dates you wish to travel, the number of people in your party, and the route that you are planning. All reservations require a full name, phone number, and email address. Reservations are only guaranteed once a deposit has been processed and you have received your official booking confirmation from our staff.
Payment Procedures and Cancellation Policies
The easiest way to make a deposit or payment is by Visa or MasterCard. We will require the card holder’s name, the card number, the expiry date, and the 3 digits on the back of the card. You can email or phone this information to us. All information sent is kept strictly confidential.
If payments are not received when they are due, Up North Adventures reserves the right to treat the reservation as canceled.
Full payment required at time of booking
Guided Trips Cancellation Policy
- More than 30 days before trip——— full refund
- 29 – 15 days prior ———————— 50% refund
- 14 – 7 days prior————————– 25% refund
- 6 days and less—————————- No refund
Self-Guided Trips, Rentals, and Transportation
25% deposit due at time of booking
Full payment due prior to start of trip or rental
Self-Guided Trips, Transportation, and Rentals Covid-19 Cancellation Policy
- 15 days or more before ———————————— full refund
- 14 days or less before ————————————- no refund
25% deposit due at time of booking
Full payment due 14 days prior to arrival
Accommodation Cancellation Policy
- 15 days or more before —————————— full refund
- 14 days or less before —————————— no refund
Cancellation by the customer:
Many of our costs are incurred long before the actual trip, rental or tour takes place. Up North Adventures is bound to the above cancellation fees. All cancellations by the customer must be obtained by Up North Adventures in writing.
Cancellation by Up North Adventures
In the case where Up North Adventures has to cancel a trip due to minimum numbers not being met, we shall refund the full amount paid already. We reserve the right to do so within 14 days prior to departure of our trip.
Up North Adventures reserves the right to change itineraries or even cancel a trip, rental or tour if we feel we are forced to do so by circumstances beyond our control (e.g. snow conditions, temperatures, blizzards, river levels, forest fires etc). If this occurs, we shall endeavor to meet your needs with another trip date / itinerary at the earliest convenience.
Summer & Winter Day Trips
Should we be forced to cancel any of our day trips prior to their start time, due to events beyond our control (weather) that make it unsafe for us to take clients on a particular tour, we will try and offer an alternative tour option. If we are unable to offer any tour options due to events beyond our control, such as but not limited to weather, we will provide clients with a refund.
Should we be forced to change itineraries or shorten a day trip due to events beyond our control, such as but not limited to weather, that make it unsafe for us to continue, we will be unable to provide guests with a refund. Our guides will try their best to offer an experience as close as possible to the tour booked.
Should we be forced to shorten or change itineraries on one of our multi-day trips, due to events beyond our control (weather, breakdowns, floods or wildfires) that make it unsafe for us to stick with the original itinerary, we will be unable to provide guests with a refund.
Rescheduling Self-Guided Trips or Rentals
Up North Adventures will allow a one-time reschedule of your self-guided trip if we are notified 14 days prior to the original start date. New dates are subject to availability of both staff and equipment. If new dates are not agreed upon we will consider the reservation canceled and retain the deposit.
Please let us know at time of booking if you have any special requests for specific boats or types of outfitting. We will do our best to accommodate, however requests are not guaranteed and are subject to equipment and staff availability. Extra expenses may be incurred for non-standard outfitting or equipment, and for services requested outside of normal operating hours.
We strongly recommend that you purchase trip cancellation, baggage and extended medical insurance, including emergency insurance that covers all expenses associated with evacuation. If you require evacuation for any reason, the expense incurred will be the responsibility of the participant(s) evacuated. Please check your Health Plan to ensure that you are covered.
All guests are required to sign a Release of Claims form for personal responsibility and a Rental Agreement form for equipment responsibility. Any lost or damaged equipment will be charged at full retail price. We expect a normal amount of wear and tear on all equipment being rented, however extra damages and repair fees will be decided upon at the discretion of our Operations Manager. All late returns will be charged at an hourly or daily rate as rented.
Youth – Children under 12 receive a 50% discount on guided trips provided the minimum number of adults are paid on the trip or tour. All children must be accompanied by a parent or guardian.
Corporate & Group Discounts – Please ask one of our staff for more details.
*Discounts do not apply to transportation rates.
- Extended guided summer tours are based on a 4-person minimum unless stated otherwise in the specific trip description.
- Summer day trips requiring Up North Adventures’ transportation services are based on a 4-person minimum.
- Guided winter day trips are based on a 4-person minimum booking, unless stated otherwise in the specific trip description.
- Minimum age for snowmobiling trips is 8 years of age, and all children under 16 must be accompanied by a parent or guardian.
- To operate a snowmobile the participant has to be 16 years of age. The decision to allow this remains at the discretion of the guide.
- If a pre-arranged pick up time with Up North Adventures is not met by the customer, waiting time beyond 1 hour will be charged at our discretion.
- Prior to any trip or rental takes place, a Visa or MasterCard card imprint is required for damage and/or loss to any rental equipment or gear.
- Prices are subject to change without notice.
- All prices are in Canadian dollars and subject to 5% GST (federal tax).